In logistics, receiving freight provides the setup for all activities, so when there is a problem related to receiving it will affect the entire operation. Here is a guide for the best practices in receiving freight.
The first step in receiving your order is getting it off the truck. The two most popular options for moving freight off the truck are:
Receiving Your Order
In order to receive the order, someone must be at the destination to accept and sign for it.
Before signing for order be sure to inspect for any damage. If there is damage take photos if possible and detail it on the Bill of Lading (BOL).
A signed delivery receipt with no exceptions is called a “clear delivery” Clear deliveries indicate that there was no shortage or visible damage at the time of delivery.
Receiving freight at a home is different than having a few boxes delivered.
The carrier will require someone who is available to receive and sign for the shipment, the same as a business delivery.
Freight carriers often give a wide delivery window the day of the delivery. One way to get around this is to find out if the driver will call when they are 30 minutes away. If a carrier must make a second attempt at delivery, they will add an accessorial fee to the final bill.
Check the shipment for any obvious damage before you sign for it. In the event that there are damaged parts, make sure you note it on the paperwork that the driver will have to sign as well. You will also want to compare the number of shipping units received to the delivery receipt.
One of the biggest differences in receiving freight at a residential home is the accessibility. Be aware of accessibility issues that the driver may face when delivering to the location. If the access road to the location is not able to accommodate a truck, then you will have to find a different location for delivery. This is something that needs to be worked out with the carrier prior to the delivery.