As a business, it is always best to set yourself apart from competitors by offering the best customer service experience. The use of white glove service is an added level of assistance that is essential to moving large items and giving a customized experience for all purchases. Here is a look at how adding white glove logistic services will add value to your business.
The last mile is where the goods from a transportation hub move to their final delivery destination. The goal of the last mile delivery is to transport an item to its recipient in the quickest way possible.
White glove service is taking the last mile to the extra mile. This extra is done by unpacking and placing the items in the home or office and taking the empty boxes out.
White glove strategies allow businesses to expand service levels when Less than Truckload (LTL) falls short. Rethink your standard delivery approach. A larger item needs to get inside your customers’ home, maybe installed, brought to another floor, and all of the debris that comes with it.
White glove applies to any item that requires extra care, such as valuable, fragile, climate-sensitive, expensive equipment.
Full Truckload (FTL) is not fully capable or prepared to handle the debris removal and hauling away. However, LTL carriers are used to handling 10-15 shipments a day and spending time delivering items. Which is why white glove services have been primarily adopted by LTL carriers.
Businesses can improve the final mile with white-glove services by following these best practices.
It makes the most sense for your business to work with a third-party logistics provider (3PL) when coordinating white glove delivery service. They have the ability to make the experience seamless for your customers as well as making it easy for you. They understand how to help coordinate and follow the best practices when it comes to logistics. At PPLUS, we have the experience and resources to get you the best, most cost-effective solution to meet all of your logistics needs. Contact us today to talk about the shipping and logistics options we can help you with.