The Last Mile and Why Your Business Needs to Focus on It

Every stage and step of the logistics process is crucial.  From the time the shipment leaves the sender to the moment, it arrives at its destination.  While each step should be taken seriously, there is no point that is more high priority than the last mile of delivery.

What is the Last Mile?

The last mile is where the goods from a transportation hub move to their final delivery destination.  The goal of the last mile delivery is to transport an item to its recipient in the quickest way possible.

Last-mile logistics refers to the operational capabilities (including physical spaces, software systems, delivery fleets, human resources, etc.) that businesses have in place.  The ultimate goal of this operational set up is to enable businesses to provide their customers with the best experience.

Some companies take the last mile to the extra mile.  They do this by unpacking and placing the items the home or office and taking the empty boxes out.  This is referred to as white glove service.

The Challenges of Last Mile Logistics

There are several challenges that businesses face when it comes to last-mile logistics when coordinating it themselves.  These include gaining visibility and data on the supply chain, managing multiple fleets, and maintaining multiple delivery models while controlling costs.

• Visibility – This crucial component of any delivery operation requires up to date on the exact location of the orders and also the internal and external fleets that are available to make the deliveries.
• Multiple Fleets – Businesses that rely on fleets beyond their own internal ones face additional challenges. Businesses that rely on other fleets must be sure that the quality of service is met and exceed their customers’ expectations.
• Multiple Delivery Models and Maintain Costs – While providing deliveries with a variety of options, it is still important to maintain costs. This will maintain a positive ROI.

Why Should You Partner with a Final Mile Delivery Service?

Partnering with a third party global logistics provider will make sure that your business and your clients benefit from the service.

• Efficiency – This is what they do so they are able to schedule and have the best company deliver to ensure that it is on time. If there is a need for storage, they have solutions for both long- and short-term needs.
• Cost-Effective – Most last-mile distribution services handle deliveries in bulk and are able to plan their routes around the daily drop-offs. Hiring a delivery firm takes away the problem of manpower, hiring drivers, and truck maintenance costs.  You are able to focus on the core of your business.
• Competitive Edge – As products many times are similar, the delivery is the differentiating factor. This also contributes to the customer experience, which is a key in customer retention and thus revenue.
• Reduce Damaged Items – Handling during transit is a huge reason that items get damaged. Last-mile delivery companies take extra precautions during the entire transportation process.
• Product Confirmation – The delivery does not just mean a signature at the door; it is a confirmation that the product is correct. If they are unpacking the item, it is assisting all the way around.

Working with a Third-Party Logistics Provider

It makes the most sense for your business to work with a 3PL provider when coordinating a last-mile delivery service.  They have the ability to make the experience seamless for your customers as well as making it easy for the business.  At PPLUS, we have the resources to get you the best, most cost-effective solution in all of your logistics needs.  Contact us today to talk about last-mile delivery and white glove options.