Customer Service Coordinator

Job Description

This position will focus on small-to-medium sized business. We offer solutions for transportation and logistics services streamlining processes and maximizing efficiencies.

Act as a customer liaison and establish relationships with exemplary customer service skills
Coordinate, quote and track shipments
Efficiently and effectively handle customer phone calls
Identify solutions for customer matters resulting in customer satisfaction
Able to effectively and promptly respond to heavy email volume
Ability to independently answer questions or inquiries regarding shipments and assist in resolving problems
Ability to prioritize and reprioritize day with team obligations at any time
Must be capable of navigating through computer systems and applications to maintain, update and retrieve information

Job Requirements

Associates or Bachelor’s degree recommended with concentration in Business
Metric based; Results oriented
Must be relationship driven and have 100% team mindset
Demonstrate excellent interpersonal skills and the ability to work effectively with all levels of the organization, as well as current and potential customers in the marketplace
Demonstrate excellent verbal and written communication skills and must exhibit a high degree of professionalism
Must be resilient and able to prioritize, multi-task and work independently with minimal supervision
Demonstrate accuracy, thoroughness, effectiveness and efficiency in carrying out new assignments
Able to consistently meet the Company’s expectations of attendance, punctuality and stay on task
Ability to foresee opportunity and pursue new initiatives
Proficient at using computer systems and applications (MS Word, Office, Excel, and other IT applications as trained/required)

Performance Plus Benefits

Continuous on-the-job training with leadership accessibility
Paid time off as well as major holidays
Medical, Dental and Vision Insurance
401(k)

To apply for this job, click HERE.